Return Policy

1. Your Right to Return

In accordance with the South African Consumer Protection Act 68 of 2008 (CPA), you have the right to return goods within 7 (seven) calendar days of delivery, provided the goods are unused, in their original condition and packaging.

2. Conditions for Returns

• Items must be unused and in their original, unopened packaging.
• Items must be returned within 7 days of delivery.
• Proof of purchase (order reference or invoice) is required.
• Items that are damaged, used, or missing parts will not be accepted.

3. Defective or Damaged Goods

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. Under sections 55 and 56 of the CPA, you are entitled to a replacement or full refund for defective goods within 6 months of purchase. We will arrange collection at no cost to you.

4. How to Request a Return

1. Email us at orders@imvulamandla.co.za with your order reference and reason for the return.
2. Alternatively, WhatsApp us at 070 532 8147.
3. We will confirm acceptance and provide return instructions within 2 business days.
4. Pack the item(s) securely in the original packaging.

5. Refund Process

Once we receive and inspect the returned item(s), we will process your refund within 10 business days via EFT to the bank account you provide. You will receive email confirmation when the refund has been processed.

6. Delivery Fee Refunds

If the return is due to a defective or incorrect product, the original delivery fee will be refunded in full. For change-of-mind returns, the delivery fee is non-refundable unless otherwise required by law.

7. Exchanges

We do not offer direct exchanges at this time. Please return the unwanted item for a refund and place a new order for the preferred item.

8. Non-Returnable Items

• Hygiene-sensitive items that have been opened or used (e.g., disposable toilet seat covers).
• Items marked as "final sale" or "non-returnable" at the time of purchase.

9. Contact Us

For any questions about returns or refunds, please reach out:

• Email: orders@imvulamandla.co.za
• Phone: 070 532 8147 / 082 771 3589
• WhatsApp: 070 532 8147